Privacy Policy qq188 – Personal Data Protection for Malaysian Members

This Privacy Policy applies to all personal data collected by qq188 from members and platform users via the qq188.click website, the qq188 mobile app, and all associated communication channels including email, live chat, and WhatsApp customer support.

Qq188 acts as the data controller under Malaysia's Personal Data Protection Act (PDPA) 2010. This means we are responsible for determining the purposes and means by which your personal data is processed, and we are fully accountable for ensuring that such processing is carried out in accordance with applicable law.

This policy covers all qq188 services, including Live Casino, video slots, Sports Betting (BWF badminton, Malaysia Super League football, EPL, and more), poker, and all related support services. This Privacy Policy applies whenever you interact with any part of the qq188 platform.

Qq188 collects your personal data through a variety of methods — directly from you during registration and platform use, and automatically through industry-standard tracking technologies. The types of data we collect are as follows:

Qq188 does not collect sensitive data categories such as health data, biometric data, racial or ethnic origin, political opinions, or religious beliefs — unless voluntarily provided by a member in a specific, relevant context (for example, special needs information for responsible gambling purposes).

Personal data collected by qq188 is used for clearly defined, legitimate purposes as outlined below. We do not use your data for any purpose beyond what is stated here without obtaining your fresh consent:

• Member account management – Creating and managing your qq188 account, processing registrations, verifying identity, and handling secure logins.
• Financial transaction processing – Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, and managing your winnings withdrawals.
• Delivery of gaming services – Providing access to Live Casino, slots, Sports Betting, poker, and all other games within the qq188 platform.
• Fraud prevention and security – Detecting and preventing fraudulent activity, money laundering, multi-account use, and other security threats.
• Regulatory compliance – Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by applicable law.
• Customer support – Responding to enquiries, resolving complaints, and providing technical assistance to qq188 members.
• Relevant marketing – Sending you information about qq188 promotions, bonuses, and platform updates that may interest you (subject to your communication preferences).
• Responsible gaming – Monitoring gaming patterns to identify members who may benefit from responsible gaming support.
• Product improvement – Analysing aggregated usage data (without identifying individuals) to improve the platform, its features, and the overall user experience.

Every instance of personal data processing by qq188 is grounded in a valid legal basis under Malaysia's PDPA and internationally recognised data protection principles:

• Consent – You provide explicit consent during registration for qq188 to process your personal data for the stated purposes. You have the right to withdraw that consent at any time.
• Contract performance – Processing required to perform the service contract between you and qq188, including payment processing and account management.
• Legitimate interests – Processing required for qq188's legitimate interests, such as fraud prevention, platform security, and service improvement, provided those interests do not override your privacy rights.
• Legal compliance – Processing required to fulfil applicable legal obligations, including KYC/AML requirements.

qq188 does not sell, rent or trade members' personal data to any third party for their own marketing purposes. This is our absolute commitment.

However, qq188 may share your personal data with the following categories of third parties, and only for limited, legitimate purposes:

• Payment providers – Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u and CIMB Clicks require certain data to process transactions. Any disclosure is strictly limited to information necessary for completing the transaction.
• Game providers – Evolution Gaming, Pragmatic Play Live, SA Gaming and other game providers may receive the minimum technical data required to deliver games to you.
• Technology service providers – Companies that provide technical infrastructure, cloud storage, analytics, and cybersecurity services to qq188. All such providers are bound by strict confidentiality agreements.
• Regulatory authorities and law enforcement – qq188 will disclose personal data where required by a court order, regulatory authority investigation or other legitimate legal obligation.
• Business transfers – In the event of a merger, acquisition, or asset sale, member data may be transferred to the new entity. Members will be notified in advance and will have the right to delete their accounts.

Qq188 continuously invests in data security infrastructure to ensure that members' personal and financial information is protected to the highest practicable standard. The key security measures we have implemented are:

• 256-bit SSL/TLS Encryption – All data transmitted between your device and qq188's servers is encrypted using 256-bit SSL encryption. This means that even if the data is intercepted in transit, it cannot be read without the decryption key.
• Data-at-rest encryption – Sensitive data stored in qq188's databases, including passwords (stored as salted hashes) and identity information, is encrypted at rest using current encryption standards.
• Two-factor authentication (2FA) – qq188 supports and encourages the use of two-factor authentication via SMS OTP for account access, adding an extra layer of security.
• Real-time threat monitoring – qq188's automated security monitoring system tracks suspicious activity such as unusual login attempts, anomalous transactions, and usage patterns indicative of account misuse.
• Internal access controls – Access to member data within qq188 staff is governed by a need-to-know principle — only staff who require access to perform their job functions are granted it, and all access is logged and audited.
• Regular security audits – qq188 conducts regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no system can guarantee 100% security at all times. In the event of a data breach that affects your privacy rights, qq188 will notify you within 72 hours of the breach being identified.

Qq188 retains your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Our data retention policy is as follows:

• Active account data – For as long as your qq188 account remains active and for a period of 6 years following account closure, for regulatory and legal compliance purposes.
• Financial transaction records – Minimum 7 years from the date of transaction, in line with Malaysia's taxation and AML legal requirements.
• Game history data – 3 years after a gaming session, for dispute resolution and responsible gaming analysis purposes.
• Support communication logs – 2 years after a support ticket is closed, for service quality improvement purposes.
• Technical log data (IP, server logs) – 90 days, after which it is anonymised or deleted.
• Marketing data – Until you withdraw consent for marketing communications.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

Qq188 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are as follows:

You can manage your cookie preferences through your web browser settings. Disabling optional cookies will not affect your ability to use the core functions of the qq188 platform, but may reduce the quality of your experience in certain areas.

As a qq188 member and data subject under Malaysia's PDPA, you have the following rights in relation to your personal data. qq188 is committed to respecting and facilitating the exercise of these rights:

• Right of Access – You have the right to obtain a copy of the personal data we hold about you. Data access requests can be submitted by email to support@qq188.click and will be processed within 14 business days.
• Right to Rectification – If any of your personal data is inaccurate or incomplete, you have the right to request a correction. You can update most of your profile information directly in your account settings.
• Right to Erasure – You have the right to request the deletion of your personal data under certain circumstances – for example, if the data is no longer needed for its original purpose or if you withdraw your consent. Please note that some data may need to be retained for legal reasons even after a deletion request.
• Right to Restriction of Processing – In certain circumstances, you have the right to request that qq188 restrict the processing of your personal data while a matter is being resolved.
• Right to Data Portability – You have the right to receive your personal data in a structured, machine-readable format, and to transfer it to another data controller where applicable.
• Right to Object to Marketing – You may object to the processing of your personal data for direct marketing purposes at any time. Click "unsubscribe" in any qq188 marketing email or contact our customer support team.
• Right to Withdraw Consent – You may withdraw any consent you have previously given at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

The qq188 platform is a service strictly restricted to individuals aged 18 and above. qq188 does not knowingly collect or process personal data from individuals under the age of 18.

All new qq188 registrants are required to confirm that they are 18 years of age or older at the point of registration. qq188 also conducts periodic age checks and requires identity verification (KYC), which inherently filters out underage users.

If qq188 discovers that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take the following steps immediately:

• Immediate freezing of the account in question
• Permanently delete all personal data associated with the individual
• Refunding any deposited funds to their original source
• Notifying the relevant authorities where required

If you believe that a minor may have registered a qq188 account, please contact our support team immediately via live chat or by emailing support@qq188.click.

In the course of operating the qq188 platform, certain personal data may be transferred to or processed outside Malaysia – particularly in connection with international game providers such as Evolution Gaming and Pragmatic Play Live, which operate broadcast studios across multiple locations worldwide.

When personal data is transferred outside Malaysia, qq188 ensures that such transfers are protected by adequate safeguards, including:

• Binding data processing agreements with data recipients requiring equivalent data protection standards
• Use of recognised standard contractual clauses that guarantee data protection throughout the transfer process
• Confirmation that the recipient country provides an adequate level of data protection, or that appropriate additional safeguards have been put in place

Qq188 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to qq188's services.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date displayed at the top of this page
• Sending a notification via email to the address registered to your account at least 14 days before the changes take effect
• Displaying a clear notice on the qq188 platform homepage regarding upcoming Privacy Policy changes
• In cases of highly significant changes, we may seek your renewed consent before continuing to process your data

Continued use of the qq188 platform after an updated Privacy Policy takes effect will be considered acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you have the right to close your account and request deletion of your data.

For any enquiries, concerns or requests relating to this Privacy Policy and the protection of your personal data at qq188, you may reach us through the following channels:

• Live Chat: Available 24/7 within the qq188 platform. The fastest option for general privacy enquiries.
• Email: support@qq188.click – For formal requests regarding privacy rights, please use the subject line "PDPA Privacy Rights Request".
• Response time: All formal privacy enquiries will be acknowledged within 24 hours and resolved within 14 business days.

If you are not satisfied with qq188's response to your privacy concern after using the channels above, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory authority.